Tip of the week

According to the dishwasher guy, you only need to use about a tablespoon of liquid automatic dishwasher detergent.  Then you don't get that yucky buildup in the dishwasher.  It is still a good idea to run a white vinegar-only cycle every once in a while to clean it out, though.  Not using as much detergent is better for the environment, too!

had to climb the ladder, but FAO Schwarz came through

After much frustration and many phone calls, I finally resorted to a "Clark Howard" tactic and searched for an executive email to contact at FAO Schwarz.  I was able to contact Claire Babrowski, an executive VP who forwarded the email to William Butler, the store director in NYC.  I received a phone call from Mr. Butler at 9AM the next morning.  He was very apologetic for the lack of customer service and response from the usual route.  Although all I wanted was the information to acquire another wheel for the doll stroller, he insisted that sending a new stroller was the quickest way to resolve the issue.  We received a new stroller the next day (a Saturday, no less).  He was very polite; I hope he can resolve whatever problems the customer service center is having.  Ms. Babrowski is to be commended for sending the problem along to someone who actually took action (and for responding in the first place).  A great big THANK YOU from Lily and her mom---she is back in action!

FAO Schwarz

Customer NO-service, to steal a line from Clark Howard.  I have been trying to find out how to get a replacement wheel for Lily's doll stroller for 6 weeks now.  Once again, I was put on hold.  After 30 minutes, I hung up.  I think I am going to find out the direct line to the CEO and see if that helps!